This policy explains how Headstone Refresh collects, uses, and protects information when you visit headstonerefresh.com or contact us about memorial-care services.

Information we collect

When you email or otherwise contact us, you may provide your name, email address, telephone number, cemetery and memorial-location details, the name shown on a memorial, photographs, requested services, flower preferences, and scheduling information.

Our website and hosting providers may automatically collect technical information such as IP address, browser type, device type, referring page, pages visited, approximate location, and cookie or analytics data.

How we use information

• To respond to questions and prepare estimates
• To locate a memorial and provide requested cleaning or flower-placement services
• To schedule visits and send completion photographs or service updates
• To operate, secure, and improve the website
• To comply with cemetery requirements and applicable legal obligations

Photographs, video, and memorial information

Photographs supplied for an estimate or created during a service visit are used to identify the memorial, document its condition, and show completed work. We may also record progress videos. Before-and-after photographs and progress videos may be posted to Headstone Refresh social media accounts, including TikTok, Instagram, and Facebook. Memorial names and dates may be visible, but we will not publish customer contact information. Customers may request that their service images and videos remain private by notifying us before work begins.

Cookies and analytics

The site may use essential cookies required by WordPress and our hosting provider. Analytics or security services may use cookies or similar technologies to understand website traffic, prevent abuse, and improve performance. You can restrict cookies through your browser settings, although portions of the site may function differently.

How information is shared

We do not sell personal information. Information may be shared only as reasonably necessary with service providers that support website hosting, email, analytics, security, flower fulfillment, or cemetery access; when you request or authorize it; or when required by law.

Data retention and security

We retain information for as long as reasonably necessary to answer requests, provide services, maintain business records, resolve disputes, and meet legal obligations. We use reasonable safeguards, but no email or internet transmission can be guaranteed completely secure.

Your choices

You may ask to review, correct, or delete personal information that you provided, subject to records we must retain for legal or legitimate business purposes. You may also choose not to provide optional information, although doing so can limit our ability to prepare an accurate quote or locate a memorial.

Children’s privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children.

External websites

The website may link to third-party sites. Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this policy as our website or services change. The current version and update date will be posted on this page.

Contact

Questions or privacy requests may be emailed to [email protected].